Privacy Policy
How Birdie Central, operated by M2 Joint Ventures, LLC, collects, uses, and protects your information — including our text messaging policy. Plain language, no surprises.
Who We Are
This Privacy Policy explains how we handle the information you share with us when you use our website, book a bay, become a member, or otherwise interact with Birdie Central.
About This Policy
Birdie Central, operated by M2 Joint Ventures, LLC ("Birdie Central," "we," "us," or "our"), respects your privacy. This policy applies to information we collect through our website at birdie-central.com, at our facility at 19059 Champion Forest Dr #103, Spring, TX 77379, and through our booking, membership, and communication tools.
By using our website, booking a bay, becoming a member, or otherwise interacting with us, you agree to the practices described in this policy.
Information We Collect
We only collect what we need to serve you and run the facility.
Information You Provide to Us
- Contact details — your name, email address, mobile phone number, and billing address
- Account & membership data — login credentials, membership tier, and access preferences
- Booking & reservation details — the bays, times, lessons, and events you reserve
- Payment information — processed securely through our payment provider; we do not store full card numbers on our own systems
- Communications — messages you send us by text, email, web form, or in person
Information We Collect Automatically
- Usage & device data — IP address, browser type, pages visited, and similar analytics when you use our website
- Facility access data — entry and exit logs and on-site security camera footage for safety and 24/7 access management
How We Use Your Information
We use your information to provide and improve our services.
Our Purposes
- Create and manage your account and membership
- Process bookings, reservations, lessons, events, and payments
- Send booking confirmations, reminders, change and cancellation notices, and account notifications
- Provide customer support and respond to your questions
- Manage 24/7 facility access and maintain the security of our premises
- Send marketing or promotional messages where you have agreed to receive them
- Comply with legal obligations and enforce our terms
How We Share Your Information
We do not sell your personal information.
Service Providers & Legal Disclosures
We share information only with the service providers who help us operate — such as our booking and membership platform, payment processor, telecommunications provider, email and analytics tools, and security systems — and only as needed to deliver the services you requested. These providers are required to protect your information and use it only for the services they provide to us.
We may also disclose information when required by law, to comply with a legal process, to protect the rights, safety, or property of Birdie Central or others, or in connection with a business transfer such as a merger or sale of assets.
SMS Consent Is Never Shared
SMS consent is not shared with third parties or affiliates. We do not sell or share your mobile number or SMS opt-in information with anyone for their own marketing. See the SMS Communications section below.
SMS Communications
When you provide your mobile number to Birdie Central, operated by M2 Joint Ventures, LLC, we may send you text messages about your bookings, reservations, account, and customer support.
Information We Collect
Your mobile phone number, your consent status, and the content of messages you exchange with us.
How We Use It
To send booking confirmations, reservation reminders, change and cancellation notices, and to answer your questions about reservations, account access, and memberships.
Who We Share It With
SMS consent is not shared with third parties or affiliates. We do not sell or share your mobile number or SMS opt-in information with anyone for their own marketing. We only share data with the service providers that help us deliver these messages, such as our telecommunications provider, and only as needed to send the messages you agreed to receive.
Opting Out & Help
You can opt out at any time by replying STOP. For help, reply HELP or contact us at contactus@birdie-central.com.
Message frequency varies. Message and data rates may apply. For full terms, see our SMS Terms of Service.
Cookies & Tracking
Our website uses cookies and similar technologies.
How We Use Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how our website is used, and improve your experience. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.
Data Security & Retention
We take reasonable steps to protect your information.
Safeguards
We use administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
How Long We Keep It
We retain your information for as long as your account or membership is active and as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices & Rights
You control how we contact you.
Your Options
- Text messages: reply STOP to opt out of SMS at any time, or HELP for assistance
- Email: use the unsubscribe link in any marketing email to opt out of promotional messages
- Account information: you may request to access, update, correct, or delete your personal information by contacting us
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.
Children's Privacy
Our services are intended for a general audience.
Minors
We do not knowingly collect personal information from children under 13. Junior memberships and youth programs are arranged by a parent or guardian, who provides and manages the relevant information. If you believe a child has provided us information without parental consent, please contact us and we will take appropriate steps to remove it.
Changes to This Policy
We may update this policy from time to time.
Updates
When we make changes, we will update the effective date at the top of this page. Significant changes may be communicated through our website or by other means. Your continued use of our services after an update means you accept the revised policy.
Contact Us
Questions about this policy or how we handle your information?
Birdie Central — M2 Joint Ventures, LLC
19059 Champion Forest Dr #103, Spring, TX 77379
Email: contactus@birdie-central.com · Phone: (832) 924-7826